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Responsible Gaming and Player Protection at Luxury Casino

Luxury Casino is committed to reducing gambling related harm and supporting responsible gambling. Gambling should be treated as entertainment and not as a way to earn income. This policy applies to online gaming in Ontario and to players aged 19 and over.

Principles of Responsible Gaming

Responsible gaming means making informed choices, setting reasonable limits, and keeping gambling within an entertainment budget. Players should consider the following principles:

  • Treat gambling as entertainment, not as a source of income.
  • Set a budget before playing and stay within it.
  • Set and observe reasonable limits on playing time.
  • Understand that results depend on chance and that past results do not change future probabilities.
  • Keep gambling balanced with work, family, health, and daily life.

Self Assessment and Signs of Risk

Players should consider whether gambling is becoming difficult to control or is interfering with daily life. Signs may include spending more time or money than intended, chasing losses, hiding gambling activity, borrowing money to play, or neglecting responsibilities. Players may ask themselves:

  • Have I exceeded a gambling budget or time limit?
  • Do I gamble to cope with stress or difficult emotions?
  • Have I tried to reduce or stop gambling without success?
  • Do I chase losses or increase stakes after losing?
  • Has gambling affected my finances, relationships, work, or daily life?

If gambling is causing concern, players should consider stopping play and seeking confidential professional support.

Responsible Gaming Tools

Luxury Casino provides tools intended to help players maintain control over their gambling activity. Available responsible gaming options include:

  • Deposit limits to control the amount added to an account.
  • Time limits to manage the duration of play.
  • Loss limits to restrict gambling losses.
  • Temporary or permanent self exclusion to prevent access for a selected period or on an ongoing basis.
  • Account activity history to review deposits, wagers, and other gaming activity.
  • Access to applicable tools through account settings or customer support.

Protection of Minors

Gambling is restricted to persons aged 19 or older in Ontario. Age verification is required before access to gambling services is permitted. Luxury Casino takes reasonable measures to prevent minors from using an account. Players must not allow another person, including a minor, to use their account or credentials.

Support and Resources

Players concerned about gambling can contact ConnexOntario for information and referrals to problem gambling services in Ontario. ConnexOntario provides free and confidential support 24 hours a day, 7 days a week, and can be reached at 1 866 531 2600. Players may also seek information and support through the Centre for Addiction and Mental Health. Assistance is confidential, subject to applicable law and the policies of the relevant service provider.

Employee Training

Relevant employees receive training to recognize indicators of problem gambling and to follow responsible gaming procedures. Staff are expected to respond appropriately to concerns, explain available responsible gaming tools and support resources, and follow established procedures when indicators of gambling related harm are identified.

Confidentiality

Requests concerning responsible gaming are handled confidentially, including information about account limits, activity, and temporary or permanent self exclusion. Such information is handled in accordance with applicable privacy requirements and is disclosed only as permitted or required by law.